Support center
Tell us what you see on the screen.
Search for the symptom, open the product guide, or send a report. All help goes through one email address, and we never ask for passwords.
How to get help
- support@arstema.com
- Product
- Takar
- Language
- Indonesian
- Don’t send
- Passwords, customer data
Help topics
Start from the symptom you see
Each topic opens a step-by-step guide on the product’s support page.
Getting started with Takar
Learn the three main areas and how to move between tools.
Numbers, decimals, and units
Check the number format and units before you calculate.
A field tool doesn’t respond
Check sensor permissions, orientation, and browser support.
Opening the Wiring simulator
A guide to the virtual board, IEC view, zoom, and simulation controls.
Sample report
Six lines are enough to reproduce the problem.
We can try a report like the one alongside on our own devices right away. The button below opens an email with those six labels already filled in.
- Product
- Takar, web demo
- Device
- Android 14 · Chrome
- Steps
- Converter → Pressure → 2.5 bar to psi
- Expected
- 36.26 psi
- Seen
- 0 psi
- Time
- Sep 16, 2026, 2:20 p.m. WIB
What not to send
Send context, not passwords.
We never ask for your passwords, verification codes, or customer data. An email asking for them in ARSTEMA’s name isn’t from us.
Email support